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Public Safety Agent

Company: VirtualVocations
Location: Erie
Posted on: October 30, 2024

Job Description:

A company is looking for a Premium Agent to assist users in potentially unsafe situations.



Key Responsibilities

Communicate with users needing immediate assistance via video call or chat
Triage situations and assess necessary next steps, including escalation to 911 when needed
Monitor user-generated content for compliance with company guidelines and disseminate safety information


Required Qualifications

Experience as a first responder, medical professional, or in a public safety role
Experience handling high call volumes or screening large amounts of content
Ability to exercise judgment on sensitive subject matters
Ability to mitigate stressful situations and demonstrate empathy
Flexible and open to managing multiple tasks within tight time frames

Keywords: VirtualVocations, Tonawanda , Public Safety Agent, Sales , Erie, New York

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